Return & Refund Policy

Last updated: May 2026

Thank you for shopping with Shopify LearnSmart.

Because we sell digital products, all products delivered through our store are electronically delivered and considered “used” once downloaded or accessed. Please read our policy carefully before making a purchase.

Digital Products

Our products include, but are not limited to:

• PDF downloads

• Digital guides

• E-books

• Templates

• Printable files

• Instant digital downloads

• Other downloadable digital content

No Returns or Exchanges

Due to the nature of digital products, we do not accept returns, exchanges, or cancellations once an order has been completed and the product has been delivered or downloaded.

All sales are final.

Refund Eligibility

We may issue a refund only under the following circumstances:

• You were charged multiple times for the same product

• The file is corrupted or inaccessible and we are unable to provide a working replacement

• You did not receive your download due to a technical issue on our end

• The product delivered is materially different from the product description

Refund requests must be submitted within 7 days of purchase.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind

• Accidental purchases

• Lack of software knowledge or inability to use the product

• Failure to read the product description before purchase

• Compatibility issues not stated in the product listing

• Downloaded or accessed files

Technical Support

If you experience any issues accessing or downloading your files, please contact us and we will do our best to assist you promptly.

Contact Us

For questions regarding this policy or to request support, please contact us at:

Email: info@learnsmart.store

We aim to respond within 1–2 business days.

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By purchasing from our store, you acknowledge and agree to this Return & Refund Policy.